LTC Oversight - File a Complaint

Long-Term Care Providers Regulatory Oversight

Various agencies and departments within Virginia oversee the regulatory compliance of long-term care and other healthcare providers. Listed below are some of the care providers and the state agency providing oversight or inspections of the care providers.

Assisted Living Facilities: Department of Social Services (DSS)
Nursing Homes: Virginia Department of Health (VDH) Office of Licensure and Certification (OLC)
Urgent care center - these facilities are not licensed; please contact the Department of Health Professions (DHP) to file a complaint against the individual health provider at the center.
Individual health care provider (e.g., physician, nurse, etc.) - please contact DHP.
Psychiatric hospital - please contact both the Department of Behavioral Health and Developmental Services (DBHDS) and VDH OLC. DBHDS is responsible for state licensure and VDH OLC is responsible for federal certification.
Intermediate care facility for individuals with intellectual disabilities (ICF/IID) - please contact both DBHDS and VDH OLC. DBHDS is responsible for state licensure and VDH OLC is responsible for federal certification.

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Upcoming VALA Events

VALA is proud to offer upcoming events, webinars, and meetings for assisted living administrators, regional staff members, caregivers, nurses, and other staff members. Several of the events will offer a variety of continuing education credits dependent upon the topics (i.e. NAB, Nursing, Social Work). Check the VALA Events Calendar for upcoming opportunities.